Get information about subpoena policies and easily access the Legal Document Portal to submit and retrieve records in one secure, simplified system.
All legacy Discover customers, including credit card, personal loans, home loans, and banking customers are now Capital One customers and their account records are controlled and maintained by Capital One, N.A. For new legal requests (e.g. third-party subpoenas, summons, search warrants) seeking customer account information or records for either financial institution, please submit your request via the Legal Document Portal.
easily & securely upload documents
Simplify the process for subpoena requests with our document portal, which is fully compliant with all laws & regulations.
automatic email alerts
Upload your subpoena directly into our system, track the status and securely retrieve the response–all in one place.
What is a reasonable period of time for a response?
All Capital One entities exercise reasonable efforts to respond in a timely manner to subpoenas that are validly issued and served in full compliance with applicable law but such responses can take approximately 30-45 days from receipt to complete depending on the complexity of your request. For a quicker response, please limit the scope of your subpoena to only those records necessary for your legal matter and ensure your subpoena clearly lists uniquely identifying information such as an account number or social security number.
Will I receive Discover customer records with my Capital One response?
Yes. We will provide all responsive information for valid legal requests issued to Capital One, N.A., unless otherwise indicated within the request. This may include accounts from Capital One, former Discover accounts, or both.
What are the fees for compliance?
We reserve the right to charge reasonable administrative fees (unless otherwise prohibited by law) for the production of documents in response to any subpoena. Normally, we issue an invoice to you with the production.
Email us at subpoena@capitalone.com, and we’ll respond within two business days. NOTE: please do not contact any Capital One customer service channels as they are not prepared to handle questions regarding subpoenas or legal inquiries.
If you are a member of Law Enforcement and investigating a fraud case involving Capital One, refer to the contact information here. These contacts are for law enforcement only; if you are a customer please contact the number on the back of your card.